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UPPER

Mix Bundle

Mix Bundle

22.900 KWD
27.600 KWD 22.900 KWD
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Everyday Comfort

UPPER

Shipping And Delivery

UPPER Policies

Shipping & Delivery Policy

At UPPER, we want the ordering experience to be clear, smooth, and reliable from the moment you place your order until it reaches your doorstep. Our goal is to deliver your products safely and on time, whether you are ordering from Kuwait or abroad.


Order Processing

Preparing Your Order

Once your order is confirmed, we review the details, prepare the products carefully, and hand them over for delivery. Orders are usually processed within 1–2 business days, with proper packaging to keep your items protected during transit.

Delivery Within Kuwait

Fast, Local Delivery

We offer delivery across Kuwait through our logistics partner, EMPOWER.

  • Orders confirmed before 4:00 PM will be delivered on the same day.
  • Orders confirmed after 4:00 PM will be delivered on the next business day.

Once your order is prepared and out for delivery, you will receive an update through WhatsApp and email regarding your order status.
Please make sure your phone number and delivery address are entered correctly to avoid any delays.

International Shipping

Shipping Beyond Kuwait

We offer international shipping to selected countries. Shipping fees and delivery times may vary depending on the destination.
All available shipping details, including estimated cost and delivery time, will be shown clearly at checkout before payment.

Note

International shipping fees do not include customs duties, taxes, or any additional charges that may be applied by the destination country. These charges are the customer's responsibility if applicable.

International Order Tracking

Tracking Your Shipment

For international orders, a tracking number may be provided depending on the shipping carrier and destination country. If tracking is available, it will be sent to you by email or WhatsApp after your order has been shipped.

Important Notes

Please Keep in Mind

Delivery delays may occasionally occur due to public holidays, weather conditions, or customs procedures in some countries.

The customer is responsible for ensuring that all shipping details are correct before confirming the order.

If you face any issue with your order or delivery, you can contact us and we will assist you as soon as possible.

At UPPER, we focus on making sure your products arrive quickly, safely, and clearly because a good shopping experience should not stop at checkout.

Free Return

UPPER Policies

Refund & Return Policy

14-Day Return Policy

Requesting a Return

At UPPER, you may request a return within 14 days of receiving your order. To be eligible for a return, the item must be in the same condition as received, unused, unworn, with its original tags, and in its original packaging. Proof of purchase is also required.

To request a return, please contact us through
WhatsApp : +965 4101 0442

Once your request is reviewed and approved, we will arrange for a courier to collect the returned products from the registered delivery address.

Important Note

Returns are not accepted for underwear due to hygiene reasons, unless the item has a manufacturing defect or there was an error with your order.


Damages & Issues

If Something Isn't Right

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product, please contact us immediately through WhatsApp so we can review the issue and take the appropriate action.

Exchanges

Exchange Eligibility

Exchanges are not accepted for underwear due to hygiene reasons, unless the item has a manufacturing defect or there was an error with your order. If the case is eligible for exchange, we will coordinate with you to collect the item and review the request accordingly.

Refunds

How Refunds Are Processed

Once we receive and inspect the returned item, we will notify you whether the refund has been approved or not. If approved, the refund will be processed back to your original payment method within up to 15 business days. Please note that banks or payment providers may require additional time for the amount to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us through WhatsApp: +965 4101 0442

Have a question about your return or refund? Reach out to us anytime on WhatsApp  :  +965 4101 0442

FAQ

Frequently Asked Questions

What is Lenzing MicroModal?

Lenzing MicroModal is a soft and lightweight fabric commonly used in high-comfort clothing. UPPER boxer briefs are made from 95% MicroModal, a fabric known for its smooth feel on the skin, light structure, and flexibility, making it suitable for all-day wear, especially in warm weather and long daily use.

What makes UPPER boxer briefs different?

UPPER boxer briefs are designed for everyday comfort, not just basic underwear. We focused on soft and lightweight fabric made from 95% MicroModal, a longer fit that helps reduce riding up, better stability during movement, and comfort suitable for work, the gym, and daily wear.

Is UPPER suitable to wear under the dishdasha?

Yes, UPPER is highly suitable to wear under the dishdasha. The white color option works well with the color of the dishdasha for a cleaner and more seamless look, while the longer fit helps reduce friction and riding up when walking or sitting, without feeling heavy or uncomfortable during the day.

Does UPPER cause friction or discomfort during movement?

UPPER is designed to help reduce friction as much as possible through its soft fabric and longer fit, which helps the boxer brief stay in place while walking, sitting, or moving throughout the day. Choosing the right size is important for the best comfort and stability.

Does the fabric help with breathability and reducing odors?

Yes, MicroModal is lightweight and soft, and it helps provide better breathability compared to heavier traditional fabrics. Reducing moisture and friction also helps create a cleaner and more comfortable feeling throughout the day. That said, we do not claim it completely prevents odors; daily hygiene and proper use still matter.

Why UPPER?

UPPER is not just another boxer brief with a logo on the waistband. We focused on the details men actually notice during the day

The Fabric

UPPER is made with Lenzing MicroModal fabric, selected for its soft feel, lightweight structure, and flexibility. The fabric feels smooth on the skin and helps reduce friction, making it suitable for long hours of daily wear. It is designed to support everyday use in Kuwait's climate, especially under the dishdasha or activewear, while offering enough stretch to stay in place without feeling tight or restrictive

Our Promise

Practical Comfort, No Overpromises

At UPPER we focus on the details that matter in real daily use. We do not overpromise, and we do not design only for appearance. We create practical, comfortable underwear made for men in the Gulf and the way they actually live

We Focused On The Details Men Actually Notice During The Day

  • A longer fit that helps reduce riding up

  • Soft and lightweight fabric suitable for warm weather

  • Better comfort under the dishdasha

  • Flexible stretch for easier movement

  • A stable fit for work, walking, or training

  • A cleaner, more premium feel compared to traditional underwear

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